You can return your item ordered at the online shop within 14 days (of delivery).
To return your items free of charge, please use the attached return label.
1. Send the items back to us in the original packaging, including all documents as well as the product labels.
2. On the back cover, select the item you want to return and enter a return reason.
3. Stick the attached return address label to the package (preferably over the shipping label).
4. Place the product and the return note into the package and seal it.
5. Arrange a pickup date with UPS or drop your package off at the nearest UPS access point.
6. Please keep the delivery note.
If you have any questions regarding the handling of the return, you can also contact customer service. Contact details can be found here