For Bicycles:

All bicycles ordered through SCOTT’s Click and Collect program are subject to the Custom Order Return Policy of the SCOTT Dealer that you have chosen. When picking up your bike, please check that the bike is the correct size and that you’re satisfied before leaving. Should you have any questions about your local store’s Custom Order Return Policy, you can find their contact details in SCOTT’s Dealer Finder and contact them directly.

If you do have any questions regarding returns, please contact SCOTT’s Experience Team. They’re available between 6am – 6pm MT at 800-292-5874 or via our contact form.

For All Items Except Bicycles:

If you placed an online order on scott-sports.com for pick-up at your local SCOTT dealer, please follow our Return Instructions.