ACCEPTABLE CONDITIONS FOR RETURNS (REVISED APRIL, 2025)

Refunds are usually made within 30 working days of your return being accepted by us. Depending on the payment method, the time it takes for the money to enter your account may vary.

Conditions of an Acceptable Return:

• Shoes and clothing must not show any signs of wear
• Clothing may only be tried on to determine the fit/size (as in a normal store)
• Please only try on shoes on dirt-free floors and not outside
• Please try on clothes that are worn directly against the skin (such as underwear or bib shorts) over your own clothes for hygiene reasons
• Items must be returned in their original condition (including any accessories)
• Items must be returned in original packaging with original labels

Conditions of Acceptable Bicycle Returns:

Like New Condition

• Bicycles must be in like new condition and show no signs of wear whatsoever
• Bicycles must be returned in original packaging with all parts, manuals, and accessories included
• Bicycles may be returned with very light wear on tires
• No other signs of riding should be present.  No scratches, mud or dirt on the bicycle, or other evidence of riding beyond up and down a dry street to check fit of the bicycle
• All components must be in the same condition as upon arrival, with no signs of wear or adjustment

*SCOTT USA reserves the right to refuse any return or charge a restocking fee if these conditions are not met on a “like new” condition bicycle return.

Credit or debit card: Refund to the same credit card account used for payment.