Refunds are usually made within 30 working days of your return being accepted by us. Depending on the payment method, the time it takes for the money to enter your account may vary.

Conditions of an Acceptable Return:

• Shoes and clothing must not show any signs of wear
• Clothing may only be tried on to determine the fit/size (as in a normal store)
• Please only try on shoes on dirt-free floors and not outside
• Please try on clothes that are worn directly against the skin (such as underwear or bib shorts) over your own clothes for hygiene reasons
• The items must be returned in their original condition (including any accessories)
• Please return in the original packaging with all labels

Credit card: Refund to the same credit card account used for payment.

PayPal: Refund to the PayPal account used for payment.