Online shop

My Account

• Log in / Register
• My Orders
• Address Book
• Forgot Password?
• Delete Account

Order

• Ordering a Bike Online
• I Placed My Order, What's Next?
• How To Place An Order
• Are There Minimum Order Requirements?
• Canceling An Order

Transport and delivery

• Delivery of Your New Bike
• Shipping & Delivery FAQ
• Shipment Tracking
• Can I Use Different Billing & Shipping Addresses?

Payment

• Payment FAQ

Returns

• Online Shop: Returns
• Bicycle Returns
• Online Shop: Acceptable Conditions for Returned Items
• Online Shop: Exchanges
• Returning Items Purchased at an Authorized Dealer
• Online Shop: How do I receive money back after I have returned my order?

PRO Program

• PRO Application Requirements
• PRO Program Policies

Customer service

• Customer Service