Home Delivery: After Your Bike Arrives
We’re thrilled you chose SCOTT for your new bike. Here’s everything you need to know once your bike is delivered and ready to roll.
IS THERE A BUILD VIDEO?
Yes! Have a look at the below links to watch an explanation video of how to unpack your bike and get it ride ready.
- If you ordered a Road, Gravel or Urban bike, watch here.
- If you ordered a Mountain Bike, watch here.
WHAT DO I DO IF THE BIKE ISN’T WORKING PERFECTLY AFTER I BUILD IT?
If something doesn’t feel quite right after setup, don’t worry—our Experience Team is here to help.
We can:
- Walk you through basic adjustments over the phone or via email
- Help connect you with a local SCOTT dealer or trusted bike shop for a tune-up or inspection
WHAT IF THE BIKE IS DAMAGED DURING SHIPPING?
If you notice any damage when unboxing your bike:
- Stop – Do not ride the bike.
- Document the issue with photos.
- Contact our Experience Team immediately for support and next steps.
Riding a damaged bike may pose safety risks and can affect your warranty.
HOW DO I BUILD MY BIKE AT HOME?
Your SCOTT bike will arrive 90% assembled and professionally adjusted.
You’ll also receive:
- All tools needed to complete the final setup
- A video tutorial that walks you through the final steps
How do I adjust the bike’s fit?
Getting the right fit makes all the difference.
- Simple adjustments like saddle height or bar angle can usually be done at home.
- If you're unsure or want a professional fit, visit your local SCOTT dealer.
Not sure where to start? Contact our Experience Team—we’ll help you dial in the best fit for your ride style and body.
Need help?
Contact our Experience Team
We’re here to answer questions, guide your setup, and make sure you’re ready to ride with confidence. Contact us now.